Order Processing:

• Orders will be processed within 3 days on weekdays (Monday to Friday) once payment has been received.

• Please allow up to 7-10 business days for production, unless otherwise specified.

Shipping:

• We offer FREE express shipping Australia wide via Aus Post.

• International post occurs a flat $20 postage fee

• A tracking number will be provided for your convenience to monitor the progress of your shipment.

• Signature upon delivery is required for added security.

• Please ensure that all shipping details provided are accurate and complete as we cannot be held liable for incorrect deliveries or delays.

• While we strive to deliver all orders within the estimated timeframe, please note that unforeseen circumstances or external factors may cause delays.

• We currently do not offer international shipping

Returns:

• Due to the personalised and made-to-order nature of our jewellery, we do not accept returns unless the item arrives damaged or defective.

• If your item arrives damaged or defective, please contact us within 48 hours of receiving the order to initiate the return process.

• We may request photographic evidence of the damage or defect before proceeding with the return.

• Once we receive and inspect the returned item, we will provide a replacement or issue a refund, depending on the circumstances.